FAQ
Frequently Asked Questions
Below are frequently asked questions about supercalendar.org. If you can't find the answer to your question, please e-mail support@supercalendar.org.

About SuperCalendar
  • Why should I use SuperCalendar instead of another calendar?
  • Do you sell my information? What is your Privacy Policy?

    Paying for SuperCalendar
  • How much is the annual subscription?
  • Who is required to pay?
  • I have multiple SuperCalendar accounts. Do I have to pay for each one?
  • Is there a group discount?
  • My co-workers don't have their own accounts, they just view my calendar. Do they have to pay?
  • That's a fair price. How do I pay?
  • How safe is paying by credit card over the internet?
  • Why does it say "NextGen Development" on my credit card receipt?
  • I don't want to pay. How do I delete my calendar?

    Customizing SuperCalendar
  • My e-mail address has changed. How do I tell SuperCalendar where to send my reminders?
  • Can I change the color used for my Personal Events? What about Group events?
  • I already know everything there is to know about SuperCalendar. How do I turn off the Tips that are displayed when I log in?
  • Can I add my own stickers?
  • Can I make SuperCalendar my Home Page?

    Groups
  • What's the difference between an Owner, Editor, and Member?
  • How does someone become an Editor of a group?
  • If I join a group, will my name or e-mail address be listed for other people to see?
  • How do I leave a group I've joined?
  • In the list of groups to join, why do some groups have a spot for a password and others don't?
  • Can I view a group's events before joining the group?

    Sharing your calendar
  • How can I share my calendar with other people?

    Troubleshooting
  • Why do strange HTML codes appear in my e-mail reminders?
  • Why is almost everything on my calendar underlined?
  • Batch takes a long time to load the page and parts of the page aren't displayed. Why?
  • When I try to find groups to join, some group types and regions are not listed. Why?
    Why should I use SuperCalendar instead of another calendar?
    SuperCalendar offers two major advantages over other internet calendars:
    1.SuperCalendar combines all your events from all the groups you're a member of, plus your personal events into a single integrated calendar. With other calendars, you may have to check a separate calendar for each group.
    2.SuperCalendar uses color-coding and stickers to make it easy to tell, at a glance, when a group's activities are and whether an event is a birthday party or a business meeting.

    Do you sell my information? What is your Privacy Policy?
    Privacy is an important issue and our policy is simple:

    SuperCalendar does not give, sell, or otherwise provide your information to anyone, period.

    How much is the annual subscription?
    Only $19.95 (in U.S. funds) per year, a little over $1 a month.

    Who is required to pay?
    Everyone with a SuperCalendar account (or User Name).

    I have multiple SuperCalendar accounts. Do I have to pay for each one?
    Yes.

    Is there a group discount?
    Yes. If you have at least 10 SuperCalendar accounts (or User Names) you pay only $14.95 per account.

    My co-workers don't have their own accounts, they just view my calendar. Do they have to pay?
    No. People who view your calendar but don't have a SuperCalendar account do not have to pay.

    That's a fair price. How do I pay?
    When you log into your calendar a window will pop up asking you to subscribe. Just follow the prompts.

    How safe is paying by credit card over the internet?
    According to the Wall Street Journal (December 10, 2001), "Here's the most important thing you need to know about using your credit card online. If a hacker steals your number and runs up your bill, you are out $50 at most. That's a federal law. In practice, banks will usually let you off the hook altogether."

    Also, we don't process your credit card, ourselves. We contract with a credit card processing company who accepts your payment then notifies us. We never see your card number.

    Why does it say "NextGen Development" on my credit card receipt?
    NextGen Development Corp. is our corporate name.

    I don't want to pay. How do I delete my calendar?
    From the SuperCalendar menu, click Options, Delete.

    Can I add my own stickers?
    Yes, in addition to using stickers from our library, you can add your own. They should be transparent gif files and have a files size less than 5k. If they're too big, SuperCalendar will automatically scale them down. To add your stickers, click on My Stickers, Add Sticker.

    My e-mail address has changed. How do I tell SuperCalendar where to send my reminders?
    To change your email address, street address, Personal color, and all other preferences, click Options, Preferences.

    Can I change the color used for my Personal Events? What about Group events?
    To change your Personal color, click Options, Preferences. Only the Group's Owner can change the display color for the group. If you're the Owner, click Groups, then click the name of the group to get the Group Details screen. Here you can change the color and other attributes of the group.

    I already know everything there is to know about SuperCalendar. How do I turn off the Tips that are displayed when I log in?
    These tips are constantly updated to show you the latest features available and we do not recommend turning them off. However, if you wish to anyway, click Options, Preferences and turn them off.

    Can I make SuperCalendar my Home Page?
    Yes, from your calendar, click Options, Set Home Page for detailed instructions.

    What's the difference between an Owner, Editor, and Member?
    Each group has 1 Owner, which is the person who created the group. If the Owner decides to allow some of the people in the group to add, edit, and delete events, those people are Editors. Everyone else in the group is a Member.

    How does someone become an Editor of a group?
    For anyone to be an Editor, the group has to allow Editors (controlled by the group's Owner). From your calendar, click Groups, then click the name of the group to check this. If you're the Owner, you'll be allowed to change whether Editors are allowed or not, and the Editor password.

    If the person to be made an Editor is NOT yet a member of the group, the Owner or another Editor can Invite them to Join the group using the Invite button and select the Editor option. When the person clicks on the URL in the invitation and logs in, they'll automatically become an Editor.

    If the person is already a member of the group, the Owner can click Groups, click on the number of members for that group, and check the Editor box for the person.

    Alternatively, the Owner or an existing Editor can give the person the Editor Password. The person can click Groups, then click the name of the group, and enter the Editor Password.

    If I join a group, will my name or e-mail address be listed for other people to see?
    The Owner and Editors of a group can see the user name and e-mail address of everyone in that group. Similarly, everyone in the group can see the user name and e-mail address of the Owner and Editors so that they can be contacted to add or delete events. However, for privacy reasons, regular Members (most people) can't see who the other regular Members are.

    How do I leave a group I've joined?
    From your calendar, click Groups and put a check in the Del box for the group and click Return to Calendar.

    In the list of groups to join, why do some groups have a spot for a password and others don't?
    The Owner of the group has the option of requiring a password to join a group or leaving it open to everyone. If a password is required, there's a blank area for you to enter it. If there' no blank area, it means that anyone can join the group just by checking the Join box.

    Can I view a group's events before joining the group?
    Yes, provided the group is not password protected. From your calendar, click on Groups, Join Groups, select your criteria and click Display Groups. To view a group's events click on its number in the Events column.

    How can I share my calendar with other people?
    Click Options, Preferences and set Show Read-Only Calendar to allow people to view your calendar. Then put the URL provided on your website.

    Why do strange HTML codes appear in my e-mail reminders?
    This means that your e-mail reader doesn't understand what to do with the formatting codes. This occurs only with very old e-mail programs or when your program is set not to accept HMTL formatting.

    HTML formatting makes e-mail easier to read, so if you can upgrade your program or set it to accept the codes, you should consider doing so. Otherwise, you can tell SuperCalendar not to send the codes. From your calendar, click Options, Preferences, and check the box for Send only plain text e-mail.

    Why is almost everything on my calendar underlined?
    Your browser is set to underline links. You can control this by changing your preferences. How to do so depends upon your browser and version, but here are some guidelines:

    With Microsoft's Internet Explorer 4.0, pull down the View menu, select Internet Options, and click on the Advanced tab. In the Browsing section you'll see Underline Links. Select Never to never underline links or Hover to underline links only when your mouse cursor is hovering over them.

    With Netscape Navigator, pull down the Edit menu, select Preferences. Under Appearance click Colors. To the right, under Links is Underline Links. Uncheck it.

    Batch takes a long time to load the page and parts of the page aren't displayed. Why?
    With all the drop-down boxes, etc. required, there's a lot to download to Batch enter events. However, it's still a lot faster than entering them one by one (which you may choose to do). The display problem appears to be related to a browser's use of memory and the number of other programs you have open. Unfortunately, it's beyond our control.

    When I try to find groups to join, some group types and regions are not listed. Why?
    Since you're looking for groups to join, SuperCalendar doesn't waste your time listing group types or regions where there are no groups or where you're already a member of all those groups.